We've simplified global logistics into a clear, transparent process so you always know what's happening with your cargo.
Getting your cargo from A to B has never been this straightforward. Here's exactly what happens when you work with us.
The journey starts with a simple quote request. Fill out our online form or call our team directly. We'll need a few key details: your cargo type, weight and dimensions, origin, destination, and preferred shipping mode (air, sea, or road).
Our logistics specialists will analyse your requirements and respond with a competitive, transparent quote within 2 business hours — no hidden fees, no surprises.
Once you approve the quote, we assign a dedicated logistics coordinator to your shipment. They will plan the optimal routing strategy — considering cost, speed, regulations, and risk — to ensure the best outcome for your cargo.
We also begin preparing all required documentation: bills of lading, commercial invoices, packing lists, certificates of origin, and any permits or licenses needed.
Our team collects your cargo from the agreed pickup point. We handle all packing, labeling, and consolidation requirements. At the port or airport, our licensed customs brokers manage the full clearance process — ensuring your goods pass through quickly and compliantly.
Your cargo is then dispatched on the agreed carrier, with all tracking information shared with you immediately.
Throughout the journey, you have real-time visibility into your shipment's location and status via our tracking portal. Our team monitors progress around the clock and proactively communicates any updates.
At the destination, we manage customs clearance for imports, coordinate last-mile delivery, and confirm safe receipt of goods. A final delivery report is issued for your records.
For most standard imports and exports, clearance is completed within 24–72 hours. Complex shipments involving permits, special licenses, or inspections may take 3–5 business days. Our team works proactively to ensure documentation is complete before arrival to minimise delays.
Yes. We handle both import and export shipments for all modes — air, sea, and road. Our customs brokers are licensed for both inbound and outbound clearance at all major Kenyan ports and airports.
Absolutely. Once your shipment is dispatched, you'll receive tracking credentials for our online portal. You can monitor your cargo's location and status 24/7, and our team sends proactive milestone notifications at every key stage.
We handle a wide range of cargo including general goods, electronics, machinery, perishables, pharmaceuticals, chemicals (with proper permits), vehicles, and oversized/heavy lift cargo. Contact us to discuss any specialised requirements.
Yes. We offer comprehensive marine and air cargo insurance through our licensed insurance partners. We strongly recommend insuring your shipment and can facilitate coverage as part of your logistics package.